Any time we have a tie-in promotion with another game, we'll send the TF mercs a package with all the new items in it (except Heavy, who lives in some remote log mansion in the Dzhugdzhur Mountains. We just mail it to the nearest Siberian town, and they dogsled it up to him eventually). This gives them a chance to get acquainted with the new weaponry, so they're not surprised when they show up back to work.
But when we sent out our latest promotion--Rift, the upcoming MMO from Trion Worlds--we were puzzled when Scout sent it back, unopened. We gave him a call.
"Hey, man," we said. "We were wondering why you hadn't opened--"